Retail AI Diagnostic

Find the first five AI agents your team should build.

A five-minute diagnostic for retail leaders to identify high-impact customer service workflows and prioritize what to automate first.

Five minutes  ·  No account required  ·  Free

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Diagnose the opportunity.

Tell us about your business. We'll use your answers to surface the agent opportunities most likely to create value first.

About you

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About your business

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Channels

Current support channels

Next channels to add

Success metrics

Top priorities for your team *

Choose up to three

Select at least one
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What work should AI take on?

Describe a workflow that is not working, a list of customer pains, or a process you want to improve. No special formatting required.

Consider including

  • What makes this workflow difficult today?
  • Which systems or teams are involved?
  • What would a successful outcome look like?
  • When should a human be involved?
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Please describe at least one workflow

You do not need to know what to call the agent. Describe the job in your own words.

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Your top five opportunities.

Based on your business profile, these are the service workflows most likely to create value first.

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Start with expertise. Make it yours.

Industry Agents come ready for high-value retail moments, including product discovery, order tracking, delivery issues, returns, exchanges, and refunds. Custom Agents extend that foundation to the policies, exceptions, and workflows unique to your business.

Pre-built

Industry Agents

  • Out-of-the-box retail expertise
  • Start with common high-value workflows
  • Adapt to your business
Configurable

Custom Agents

  • Built around your processes and policies
  • Add unique rules and exceptions
  • Control actions and approvals

Live Webinar

What's New — October 1

Practical tips and best practices for getting retail AI agents into production.

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You're all set

A Zendesk specialist will be in touch.

Based on your results, we'll connect you with someone who has specific experience helping retail teams implement these agent types. Expect to hear from us within one business day.